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How tt778 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account or fund your wallet via DANA, OVO, or GoPay — and how we protect it.

Account Data ProtectionDANA, OVO, GoPay Payment PrivacyYour Rights to Access and DeletionIndonesia-Region Policy
tt778 How tt778 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply layered technical controls to keep your account data safe — from the moment you log in from Jakarta or anywhere else in a supported region, to the point your withdrawal lands back in your e-wallet. Here is what that looks like in practice across four areas.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your wallet preference between DANA, OVO, and GoPay. Analytics cookies are optional and can be declined in your browser settings without affecting your account access.

Account Security

Login is protected by OTP verification sent to your registered phone number. If we detect a login from an unrecognised device or a new IP region, we hold the session and send a confirmation prompt before allowing access.

Payment Data Handling

We pass only the transaction reference and amount to DANA, OVO, or GoPay for settlement. Your wallet credentials never pass through our servers. Payment records are encrypted at rest using AES-256 standard storage.

Retention and Deletion

Active account data is kept for as long as your account remains open. Transaction logs are retained for the period required under applicable Indonesian financial regulation. Close your account and we delete personal data not subject to a legal hold within 30 days of your verified request.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to review, correct, or remove your personal data, or if you have a question about how a specific piece of information is used, our support team handles privacy requests directly. Send your request through any of the channels below and include your registered account email so we can verify your identity before making any changes.

Team online

Live Chat

Open the chat widget inside your logged-in account. Privacy requests submitted here are flagged to our account team and handled with the same priority as account-security queries.

Email Support

Send a written privacy request to our support address. Include your account email and the specific data action you are asking for — access, correction, or deletion — so we can route it correctly.

In-Account Help Center

Navigate to Account Settings, then Help Center on the tt778 app or mobile site. The privacy request form there pre-fills your account details and sends directly to the data team.

Common Questions About Your Data Rights

These are the privacy questions we hear most often from people managing their tt778 account. If yours is not covered here, reach out through live chat or the in-account help form.

We collect your name, email address, and phone number at registration. Device identifiers and your IP address are captured at login. We do not collect national ID data unless a withdrawal verification step requires it under local regulation.

No. When you fund your account through DANA, OVO, or GoPay, the payment is processed by those providers on their own infrastructure. We receive only the transaction reference and confirmation status — never your wallet PIN or login credentials.

Send a data access request through the in-account Help Center form or via email support. Include your registered email address so we can verify your identity. We aim to respond to access requests within the timeframe required by applicable local law.

Yes. Submit a deletion request through live chat or the Help Center form. Data not subject to a financial or legal hold will be removed within 30 days of identity verification. Transaction records covered by local regulation are retained for the legally required period only.

We do not sell or share your personal data with third-party advertisers. Data is shared only with payment processors like DANA, OVO, and GoPay to complete transactions, and with service providers who operate under data-processing agreements with us.

Functional and security cookies are required for the account to work correctly. Optional analytics cookies can be declined through your browser settings or the cookie preference panel on the site. Declining analytics cookies does not affect your ability to log in, deposit, or withdraw.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.